# Outcome Index Canonical HTML: https://spoolis.com/outcome-index. This page is also available in machine-readable Markdown. The canonical Spoolis dataset for public Outcome definitions, prices, authority, finality, correction rules, guarantees, and remedies. ## What software is actually getting paid for. Compare how software companies define, price, verify, correct, and guarantee the results they sell. The same records are served as JSON at /api/outcome-index with class, vendor, authority, and status filters. - [Browse definitions](/outcomes/definitions) - [Browse prices](/outcomes/prices) ## Chargeflow: recovered chargeback a dispute we fight and win on your behalf (issuer rules in your favor and funds are returned) Class: Chargeback recovery. Price: 25% of recovered amount. Authority: External authority. Status: Sourced. Last verified: 2026-09-21. Sources: https://www.chargeflow.io/pricing ## Chargeflow: deflected chargeback $29 Per Deflected Chargeback Class: Chargeback recovery. Price: $29.00. Authority: External authority. Status: Sourced. Last verified: 2026-09-21. Guarantee (refund): 100% Alerts Guarantee: no charge if an alert does not stop the chargeback Sources: https://www.chargeflow.io/pricing ## Cresta: outcome-linked terms seat core, outcome-linked terms negotiated Class: Outcome-linked terms. Price: Not published. Authority: Not published. Status: Needs review. Last verified: 2026-09-17. Sources: https://www.eesel.ai/blog/cresta-pricing, https://www.usagepricing.com/blueprint/cresta ## Fin (formerly Intercom): resolution the customer either confirms the answer was satisfactory (confirmed resolution), or exits the conversation without requesting further assistance (assumed resolution) Class: Support resolution. Price: $0.99. Authority: Vendor rule. Status: Sourced. Last verified: 2026-09-21. Who decides: Vendor rule. Silence counts. Final when: 24 hours after the last answer Can change later: Yes. Deducted if the customer comes back, even a billing period later. Guarantee (refund): Up to $1M back within 90 days for new customers Guarantee (cash performance payment): $1M if the resolution rate stays under 65% Sources: https://fin.ai/pricing, https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes, https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes, https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/, https://www.intercom.com/help/en/articles/7837533-fin-ai-agent-reporting, https://www.intercom.com/legal/terms-and-policies/fin-guarantee, https://fin.ai/guarantee ## Fin (formerly Intercom): procedure handoff Fin successfully executes a Procedure that you've configured to end in a handoff to a human or a workflow. Class: Support handoff. Price: $0.99. Authority: Vendor rule. Status: Sourced. Last verified: 2026-09-21. Sources: https://fin.ai/pricing, https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes, https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes, https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/, https://www.intercom.com/help/en/articles/7837533-fin-ai-agent-reporting, https://www.intercom.com/legal/terms-and-policies/fin-guarantee, https://fin.ai/guarantee ## Fin (formerly Intercom): disqualification Fin determines that a prospect doesn't match your qualification criteria and disqualifies them accordingly. Class: Lead qualification. Price: $0.99. Authority: Vendor rule. Status: Sourced. Last verified: 2026-09-21. Sources: https://fin.ai/pricing, https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes, https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes, https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/, https://www.intercom.com/help/en/articles/7837533-fin-ai-agent-reporting, https://www.intercom.com/legal/terms-and-policies/fin-guarantee, https://fin.ai/guarantee ## Fin (formerly Intercom): qualified lead Fin matches a prospect to the qualification criteria you defined and routes them accordingly. Class: Lead qualification. Price: $9.99. Authority: Buyer-defined rule. Status: Sourced. Last verified: 2026-09-21. Sources: https://fin.ai/pricing, https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes, https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes, https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/, https://www.intercom.com/help/en/articles/7837533-fin-ai-agent-reporting, https://www.intercom.com/legal/terms-and-policies/fin-guarantee, https://fin.ai/guarantee ## Fin (formerly Intercom): self-serve qualification Fin matches a prospect to a routing outcome marked as Self-serve Class: Lead qualification. Price: $0.99. Authority: Buyer-defined rule. Status: Sourced. Last verified: 2026-09-21. Sources: https://fin.ai/pricing, https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes, https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes, https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/, https://www.intercom.com/help/en/articles/7837533-fin-ai-agent-reporting, https://www.intercom.com/legal/terms-and-policies/fin-guarantee, https://fin.ai/guarantee ## HackerOne: validated report program triage validates Class: Vulnerability finding. Price: Not published. Authority: External authority. Status: Needs review. Last verified: 2026-09-17. Sources: https://www.hackerone.com/press-release/hackerone-report-finds-210-spike-ai-vulnerability-reports-amid-rise-ai-autonomy ## Horizon3: finding retest 1-click verify retest marks a finding mitigated Class: Vulnerability finding. Price: Not published. Authority: Vendor verification. Status: Needs review. Last verified: 2026-09-17. Sources: https://docs.horizon3.ai/portal/test_types/1cv/ ## HubSpot: resolved conversation The conversation includes at least one reply from the customer agent that shares a content source or performed an action, and there is no qualifying handoff to a human agent within 72 hours of the last visitor response. Class: Support resolution. Price: $0.50. Authority: Vendor rule. Status: Sourced. Last verified: 2026-09-21. Who decides: Vendor rule. Only a customer's handoff request stops it. Final when: 72 hours after the customer's last message Can change later: No. Later messages, transfers or feedback never change it. Sources: https://www.hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete, https://knowledge.hubspot.com/customer-agent/analyze-your-customer-agents-performance ## HubSpot: lead recommended for outreach $1 per lead recommended for outreach Class: Lead qualification. Price: $1.00. Authority: Vendor rule. Status: Sourced. Last verified: 2026-09-21. Sources: https://www.hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete ## Lorikeet: resolution the customer decides what counts as resolved Class: Support resolution. Price: $0.99. Authority: Buyer-defined rule. Status: Sourced. Last verified: 2026-09-21. Who decides: The buyer. Lorikeet says the customer "holds the veto." Sources: https://www.lorikeetcx.ai/articles/best-per-resolution-priced-ai-support-2026, https://www.lorikeetcx.ai/pricing ## PostHog: pull request refunded if it "wasn't worth paying for" Class: Code change. Price: $15.00. Authority: Vendor verification. Status: Needs review. Last verified: 2026-09-17. Sources: https://posthog.com/docs/self-driving/pricing, https://posthog.com/docs/self-driving/anatomy-of-a-pr ## Salesforce: resolution against a published definition Class: Support resolution. Price: $2.00. Authority: Vendor rule. Status: Sourced. Last verified: 2026-09-21. Sources: https://www.salesforce.com/agentforce/pricing/ ## Sierra: outcome outcome-based, rate not published Class: Outcome-linked terms. Price: Not published. Authority: Not published. Status: Sourced. Last verified: 2026-09-17. Sources: https://sierra.ai/blog/outcome-based-pricing-for-ai-agents ## Sourcegraph: merged changeset You pay per changeset merged into your codebase, not per token, seat, or attempt. Class: Code change. Price: Not published. Authority: Buyer-defined rule. Status: Sourced. Last verified: 2026-09-21. Sources: https://sourcegraph.com/agentic-batch-changes, https://sourcegraph.com/blog/agentic-batch-changes-pricing, https://sourcegraph.com/changelog/agentic-batch-changes-ga, https://sourcegraph.com/pricing ## Zendesk: automated resolution Paying per automated resolution means you pay only for customer requests that were successfully resolved by an AI agent, without any escalation to a human agent. Class: Support resolution. Price: Not published. Authority: Vendor verification. Status: Sourced. Last verified: 2026-09-21. Who decides: The vendor's language model reads the conversation. Final when: 2 to 72 hours by channel; voice at hangup Can change later: Deleting the ticket does not give it back. Sources: https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers, https://support.zendesk.com/hc/en-us/articles/10677925692698-Announcing-changes-to-AI-agent-reporting, https://support.zendesk.com/hc/en-us/articles/5352026794010, https://support.zendesk.com/hc/en-us/articles/10479485915290-Managing-resolution-usage, https://support.zendesk.com/hc/en-us/articles/9751536041754