# Published outcome definitions Canonical HTML: https://spoolis.com/outcomes/definitions. This page is also available in machine-readable Markdown. A dated, sourced registry of published outcome definitions, states, prices, review windows, and correction rules. ## Who decides A vendor rule says what counts in the vendor's own terms. Vendor verification means the vendor runs an additional check. A buyer-defined rule lets the customer set the test. An external authority makes the decision outside the vendor. ## Definitions Chargeflow: recovered chargeback, Chargeback recovery, 25% of recovered amount, Published list, External authority. Last verified 2026-09-17. Cresta: outcome-linked terms, Outcome-linked terms, Not published, Not published. Last verified 2026-09-17. Fin: resolution, Support resolution, $0.99, Published list, Vendor rule. Last verified 2026-09-17. Fin: procedure handoff, Support handoff, $0.99, Published list, Vendor rule. Last verified 2026-09-17. Fin: disqualification, Lead qualification, $0.99, Published list, Vendor rule. Last verified 2026-09-17. Fin: qualified lead, Lead qualification, $9.99, Published list, Buyer-defined rule. Last verified 2026-09-17. HackerOne bug bounty: validated report, Vulnerability finding, Not published, External authority. Last verified 2026-09-17. Horizon3 NodeZero: finding retest, Vulnerability finding, Not published, Inferred, Vendor verification. Last verified 2026-09-17. HubSpot Customer Agent: resolved conversation, Support resolution, $0.50, Inferred, Vendor rule. Last verified 2026-09-17. Lorikeet: resolution, Support resolution, Not published, Buyer-defined rule. Last verified 2026-09-17. PostHog self-driving: pull request, Code change, $15.00, Published list, Vendor verification. Last verified 2026-09-17. Salesforce Help Agent: resolution, Support resolution, $2.00, Inferred, Vendor rule. Last verified 2026-09-17. Sierra: outcome, Outcome-linked terms, Not published, Not published. Last verified 2026-09-17. Zendesk AI agents: assisted escalation, Support handoff, $0.00, Observed, Vendor verification. Last verified 2026-09-17. Zendesk AI agents: contained resolution, Support resolution, $0.00, Observed, Vendor verification. Last verified 2026-09-17. Zendesk AI agents: verified resolution, Support resolution, $1.50, Observed, Vendor verification. Last verified 2026-09-17.