# Fin outcome definition Canonical HTML: https://spoolis.com/outcomes/definitions/fin. This page is also available in machine-readable Markdown. Published outcome definitions and source metadata for Fin. ## Source metadata Authority: Vendor rule. Retrieved: 2026-09-17. Last verified: 2026-09-17. Status: verified. ## resolution assumed after 24 hours of silence following Fin's last answer, or confirmed by the customer Class: Support resolution. Unit: resolution. Price: $0.99 (Published list). Authority: Vendor rule. Window: 24 hours. Correction rule: deducted if the customer returns to the same conversation, even across billing periods. Finality and reopen policy: deducted if the customer returns to the same conversation, even across billing periods. ## procedure handoff procedure handoff Class: Support handoff. Unit: procedure handoff. Price: $0.99 (Published list). Authority: Vendor rule. ## disqualification disqualification Class: Lead qualification. Unit: disqualification. Price: $0.99 (Published list). Authority: Vendor rule. ## qualified lead against criteria the customer defines Class: Lead qualification. Unit: qualified lead. Price: $9.99 (Published list). Authority: Buyer-defined rule. ## Sources https://fin.ai/pricing https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/