# Gorgias AI Agent outcome definition Canonical HTML: https://spoolis.com/outcomes/definitions/gorgias. This page is also available in machine-readable Markdown. Published outcome definitions and source metadata for Gorgias AI Agent. ## Source metadata Authority: Vendor rule. Retrieved: 2026-09-22. Last verified: 2026-09-22. Status: Sourced. ## automated interaction An interaction is considered automated if the customer does not require the involvement of a human agent within 72 hours of the interaction. Class: Support resolution. Unit: automated interaction. Price: Not published. Authority: Vendor rule. ## Related guides [How AI support vendors count a resolution](/learn/how-ai-support-vendors-count-a-resolution) [Check your AI agent bill](/learn/check-your-ai-agent-bill) ## Sources https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385 https://www.gorgias.com/pricing