# Zendesk AI agents outcome definition Canonical HTML: https://spoolis.com/outcomes/definitions/zendesk. This page is also available in machine-readable Markdown. Published outcome definitions and source metadata for Zendesk AI agents. ## Source metadata Authority: Vendor verification. Retrieved: 2026-09-17. Last verified: 2026-09-17. Status: awaiting verification. ## assisted escalation assisted escalation Class: Support handoff. Unit: assisted escalation. Price: $0.00 (Observed). Authority: Vendor verification. ## contained resolution contained resolution Class: Support resolution. Unit: contained resolution. Price: $0.00 (Observed). Authority: Vendor verification. ## verified resolution confirmed by a second model inside a 72-hour window Class: Support resolution. Unit: verified resolution. Price: $1.50 (Observed). Authority: Vendor verification. Window: 72 hours. ## Sources https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers https://support.zendesk.com/hc/en-us/articles/10677925692698-Announcing-changes-to-AI-agent-reporting