You set the threshold
The promise is yours to define: what level of performance you are standing behind, measured on Outcomes that are already accepted.
Performance Promises
Put your own promise behind the work.
Your threshold, your judge, your remedy, run against the same accepted result. Spoolis records the promise and issues the instruction when it is missed.
Your judge decides
The same judge that accepts the work measures the promise. No second opinion, no separate scoring system to maintain.
Your remedy, written down
You choose what happens when the threshold is missed: a credit, a discount on the next period, a refund of the shortfall. The remedy policy is part of the promise, agreed before the work starts.
The instruction, not the money
When the clock closes and the threshold was missed, Spoolis issues a signed Remedy Event. It is an instruction your billing system acts on, under its own authority. The remedy instruction is not issued before the verdict.