Spoolis

Outcome Guarantees

Stand behind the outcomes you sell.

Know what you can afford to promise, put a stronger offer in front of buyers, and run the guarantee end to end.

See what you can guaranteeGet started free

You make the guarantee. Spoolis runs it.

Guarantee Intelligenceexample · support resolutions

The strongest guarantee inside your limits

90% resolved, 10% backmissed 1 of 12 months
Safe margin0.4%
95% resolved, 20% backmissed 2 of 12 months
Fits limits1.6%
98% resolved, 30% backmissed 7 of 12 months
Over limit6.9%
Modeled cost as a share of revenue, from your last 12 months

The problem

Selling a guarantee is easy. Operating one is not.

Needs a stronger promise to help win the deal.

Needs to know what that promise could cost.

Needs the contract, actual results, and remedy to stay in sync.

Outcome pricing asks the buyer to trust the result. A guarantee gives them a reason to.

How it works

Design it. Model it. Offer it. Operate it. Prove it.

01Design

Turn a sales promise into terms both sides understand.

02Model

Know the exposure before finance approves it.

03Offer

Put a real guarantee in front of the buyer.

04Operate

See risk early and cure misses.

05Prove

Show what happened and how you performed.

Example

One miss, end to end.

An AI support vendor guarantees its resolution rate. One month falls short. Spoolis runs the terms from alert to remedy.

The guarantee95% resolved per customer per month, or 20% of that month's fee comes back.

Day 22
At riskTrending to 93%. The vendor gets an alert.
93.1%
Day 30
Missed912 of 1,000 conversations resolved.
91.2%
Cure window
Partly cured28 conversations re-resolved from the cure queue.
94.0%
Close
Remedy appliedThe agreed remedy goes to billing. Both sides get the same signed record.
Final

What you get

Everything it takes to run an Outcome Guarantee.

Know what you can afford to promise before you promise it.

Guarantee Intelligence

Replay thresholds, remedies and caps against your own history. See expected remedies, margin impact and downside exposure before the promise reaches a buyer.

Guarantee fit assessmentStrong fit
ObservabilityEvery conversation is logged
AttributionResolution is the vendor's work
ControllabilityThe vendor can improve the rate
FinalityFinal 7 days after close
Bounded exposureCapped at 20% of the fee
History12 months available

See a miss coming, and fix it before it counts.

Live monitoring and cure

Every customer is tracked against the threshold as results arrive. When one drifts, your team gets an alert and a queue of work that can still bring it back.

This month · 3 customersthreshold 95%
Customer A97.4%
Customer B96.1%
Customer C · at risk93.1%

Turn a miss into the agreed remedy, not an argument.

Remedies and proof

The remedy is calculated, recorded and sent to your billing. Every month adds to a track record of promises kept, missed and remedied.

Remedy · Customer C · SeptemberSigned
Final rate94.0% against 95%
Remedy20% of the September fee
CapWithin the agreed cap
Sent toYour billing, as an adjustment
RecordVerifiable by both sides

For your buyer

Give your buyer a guarantee they can actually understand.

What is guaranteed, how it is measured, who decides, when it is final, and what happens on a miss, on one page. Buyers accept it without an account.

  • Plain-language terms, no contract to decode
  • A live view of where the guarantee stands
  • The same signed record the seller sees

Resolution guarantee

Guaranteed
95% of conversations resolved each month
Measured by
Your ticket system: closed and not reopened in 7 days
Decided by
The agreed rule, with a named reviewer for disputes
Final
7 days after the month closes
If missed
20% of that month's fee comes back
Accept the guarantee

Built on the Spoolis Platform

One Outcome underneath.

Outcome PricingPrice and sell resultsOutcome GuaranteesYou are hereOutcome AcceptanceAccept delivered workOutcome SpendControl what you paySpoolis PlatformBuild your own

One Outcome every system can rely on.

  1. Agreement
  2. Evidence
  3. Judgment
  4. Outcome
  5. Finality
  6. Remedy
  7. Destination
  8. History

You make the guarantee. Spoolis runs it.

See what you can afford to promise, or build directly on the platform.

See what you can guaranteeRead the docs
ProductOutcome Acceptance →The accepted result every guarantee runs on.DevelopersAPI & MCP →Create and read Outcomes from your own code.
Outcome Guarantees: stand behind the outcomes you sell · Spoolis