Outcome Index

What software is actually getting paid for.

Name: Outcome Index
Creator: Spoolis

Seats were easy to compare. Usage was easy to meter. Outcomes are messier. We track how software companies define, price, verify, correct, and guarantee the results they sell.

Explore the Index Add or correct an Outcome

Sourced from public vendor terms and docs. Dated and continuously updated.

Companies: 12
Outcomes: 18
Outcome classes: 6
Last updated: Sep 21

Featured comparison · Support resolution

“Resolution” does not mean one thing.

The same word can hide different rules, windows, authorities, and economics.

VendorPriceWho decidesWhen finalCan change later

Fin (formerly Intercom)resolution

$0.99

Vendor rule. Silence counts.

24 hours after the last answer

Yes. Deducted if the customer comes back, even a billing period later.

HubSpotresolved conversation

$0.50

Vendor rule. Only a customer's handoff request stops it.

72 hours after the customer's last message

No. Later messages, transfers or feedback never change it.

Zendeskautomated resolution

Not published

The vendor's language model reads the conversation.

2 to 72 hours by channel; voice at hangup

Deleting the ticket does not give it back.

Lorikeetresolution

$0.99

The buyer. Lorikeet says the customer "holds the veto."

Not published

Salesforceresolution

$2.00

Not published

Select a vendor for the exact definition, evidence, guarantees and sources. Every row: sourced from the vendor’s own pages, checked Sep 21, 2026.

Same word. Different contract. Different economics.

Fin can take a resolution back in a later billing period. HubSpot never takes one back.

Browse by Outcome class

Six kinds of Outcome are already showing up commercially.

1 companyChargeback recovery

Chargeflow

The card issuer decides, not the vendor or the buyer.

See it in the Index ↓5 companiesSupport resolution

Fin (formerly Intercom) · HubSpot · Lorikeet · Salesforce · Zendesk

Published list range across 4 entries: $0.50 to $2.00, median $0.99

Fin can take a resolution back later. HubSpot never does.

View support resolution →1 companySupport handoff

Fin (formerly Intercom)

Some vendors charge for the handoff; others treat it as a state.

See it in the Index ↓2 companiesLead qualification

Fin (formerly Intercom) · HubSpot

Fin charges $0.99 to rule a lead out and $9.99 to qualify one.

View lead qualification →2 companiesVulnerability finding

HackerOne · Horizon3

Validation authority and bounty economics are separate questions.

View vulnerability finding →2 companiesCode change

PostHog · Sourcegraph

Some units count at delivery; others only after a buyer merges.

View code change →

The first event is often easy to count. The economically important question is whether it still counts later.

Some vendors tie a seat or platform contract to outcome targets without a public per-Outcome unit. Find them in the Index under the filter “Outcome-linked terms”.

Ideas, not market data

What gets priced as an Outcome next?

Some Outcomes are already commercial. These are plausible next units, not verified market prices.

EmergingQualified meeting held

EmergingMerged production change

IdeaVerified security remediation

IdeaInvoice successfully collected

IdeaClaim processed correctly

IdeaAccepted data unit

IdeaContract reviewed and accepted

Not yet verified as common commercial units. Nothing in this section is counted in the Index.

Two ways to add to the Index.

Already being sold?Add it to the Index →Know a company charging for an Outcome we missed? Send the definition and a public source.Think it’s inevitable?Suggest what gets priced next →No evidence required. Tell us what you think software will sell next.

The Index

Every Outcome we track.

Last registry update: Sep 21, 2026 View raw registry: Definitions · Prices · Markdown · JSON

Pricedirect vendor pricederived from public termspublic evidence, not a list priceno public rate found

Sourcechecked against the vendor’s public termsconfirmed by the vendora detail or source is still open

VendorOutcomePriceWho decidesWaiting windowSource

Chargeflowrecovered chargeback25% of recovered amountexternal authorityNot published

Chargeflowdeflected chargeback$29.00external authorityNot published

Crestaoutcome-linked termsNot publishednot publishedNot published

Fin (formerly Intercom)resolution$0.99Vendor rule. Silence counts.24 hours after the last answer

Fin (formerly Intercom)procedure handoff$0.99vendor ruleNot published

Fin (formerly Intercom)disqualification$0.99vendor ruleNot published

Fin (formerly Intercom)qualified lead$9.99buyer defined ruleNot published

Fin (formerly Intercom)self-serve qualification$0.99buyer defined ruleNot published

HackerOnevalidated reportNot publishedexternal authorityNot published

Horizon3finding retestNot publishedvendor verificationNot published

HubSpotresolved conversation$0.50Vendor rule. Only a customer's handoff request stops it.72 hours after the customer's last message

HubSpotlead recommended for outreach$1.00vendor ruleNot published

Lorikeetresolution$0.99The buyer. Lorikeet says the customer "holds the veto."Not published

PostHogpull request$15.00vendor verificationNot published

Salesforceresolution$2.00vendor ruleNot published

SierraoutcomeNot publishednot publishedNot published

Sourcegraphmerged changesetNot publishedbuyer defined ruleNot published

Zendeskautomated resolutionNot publishedThe vendor's language model reads the conversation.2 to 72 hours by channel; voice at hangup

For vendors

Is this your company?

Correct or verify your listing. Every change is reviewed before it goes live, and earlier versions stay on the record.

Correct or verify a definition

For builders

Building around an Outcome?

Add yours before you build the machinery around it. Send the definition and a public source; we check it before it joins the Index.

Add an Outcome

From definition to operation

An Outcome definition becomes infrastructure once money depends on it.

Spoolis turns definitions like these into operating policies with evidence, authority, finality, corrections, guarantees, remedies, and downstream actions.

SellersDefine an Outcome →BuyersAudit a vendor →GuaranteesModel a guarantee →