Outcome Pricing
Price and sell results, not seats.
Define the billable outcome, test the economics against your own history, and send accepted outcomes into the billing you already use.
Your buyer sees exactly what counts before they pay.
What you bill for, in terms both sides can check
The problem
Results are easy to promise and hard to bill.
Customers want to pay for results.
Your billing counts events, not accepted work.
A disputed count becomes a disputed invoice.
The price is the easy part. The hard part is agreeing what one unit is, and counting it the same way every month.
How it works
Define it. Price it. Publish it. Operate it.
Turn contract and pricing text into an outcome definition you can check.
Test price points against your own history before you commit.
Show your buyer the definition and the price on one page.
Finalize each unit, apply corrections and send accepted outcomes, in exact cents, to your billing.
Example
A thousand conversations, one invoice line.
An AI support vendor charges per resolved conversation. The month closes with 1,000 conversations handled. Only accepted work reaches the invoice.
The price$1.00 per conversation resolved and not reopened in 7 days.
What you get
Everything it takes to sell a result by the unit.
Know what a price would have earned before you publish it.
Pricing on your own history
Replay candidate prices over the work you already delivered. See revenue, the buyer’s cost per result and the months that would have surprised either side.
Turn the contract into a definition software can run.
Outcome definitions and the Policy Compiler
Paste the contract, the pricing schedule or a vendor definition. Each proposed field comes back with the source text behind it, and nothing is used until you confirm it.
Bill what was accepted, to the cent.
Earned value, statements and billing destinations
Partial and uncertain units stay out until they are final. Every invoice line comes with a statement of what was claimed, accepted, rejected and still in review, ready for your books.
For your buyer
Your buyer knows exactly what they’re paying for before the invoice arrives.
The buyer sees the definition, the price and a statement for every invoice, on one page. They can check any line against the signed record. It costs them nothing.
- The outcome definition, word for word
- A statement behind every invoice line
- The same signed record you bill from
Resolved conversation
- Price
- $1.00 per resolved conversation
- Counts when
- Closed and not reopened in 7 days
- Does not count
- Conversations handed off to a person
- Final
- 7 days after the conversation closes
- Statement
- Sent with every invoice
Built on the Spoolis Platform
One Outcome underneath.
Charge for the result your customer wanted.
See how others define and price outcomes, or turn your own terms into a definition.