Fin outcome definition

Source metadata

Vendor

Fin (formerly Intercom)

Authority

Vendor rule

Retrieved

2026-09-17

Last verified

2026-09-17

Status

verified

resolution

assumed after 24 hours of silence following Fin's last answer, or confirmed by the customer

Class

Support resolution

Unit

resolution

Price

$0.99 (Published list)

Authority

Vendor rule

States

assumed resolution, confirmed resolution, deducted

Window

24 hours

Correction rule

deducted if the customer returns to the same conversation, even across billing periods

Finality and reopen policy

deducted if the customer returns to the same conversation, even across billing periods

procedure handoff

procedure handoff

Class

Support handoff

Unit

procedure handoff

Price

$0.99 (Published list)

Authority

Vendor rule

States

Not published

disqualification

disqualification

Class

Lead qualification

Unit

disqualification

Price

$0.99 (Published list)

Authority

Vendor rule

States

Not published

qualified lead

against criteria the customer defines

Class

Lead qualification

Unit

qualified lead

Price

$9.99 (Published list)

Authority

Buyer-defined rule

States

Not published

Sources

1. https://fin.ai/pricing
2. https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes
3. https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes
4. https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/