Published outcome data

Zendesk AI agents outcome definition

Published definitions and source metadata for Zendesk AI agents.

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Awaiting verification

Source metadata

Price provisional; tiers verified.

assisted escalation

assisted escalation

contained resolution

contained resolution

verified resolution

confirmed by a second model inside a 72-hour window

Sources

  1. https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers
  2. https://support.zendesk.com/hc/en-us/articles/10677925692698-Announcing-changes-to-AI-agent-reporting
Zendesk AI agents outcome definition · Spoolis