Outcome Index
Support resolution
A customer request completed without human escalation.
Published list range across 4 entries: $0.50 to $2.00, median $0.99
Price
Source
Rules
VendorOutcomePriceWho decidesWaiting windowSource
Fin (formerly Intercom)resolution$0.99Published listVendor rule. Silence counts.24 hours after the last answerSourced
- UnitA conversation
- Counts whenThe customer confirms, or says nothing more
- Who decidesVendor rule. Silence counts.
- Final24 hours after the last answer
- CorrectionYes. Deducted if the customer comes back, even a billing period later.
- Consequence$0.99, or a later deduction
- Exact definition
- “the customer either confirms the answer was satisfactory (confirmed resolution), or exits the conversation without requesting further assistance (assumed resolution)”
- Authority
- Vendor rule. Silence counts.
- Final
- 24 hours after the last answer
- Correction rule
- Yes. Deducted if the customer comes back, even a billing period later.
- Guarantee or remedy
- Up to $1M back within 90 days for new customers (refund); $1M if the resolution rate stays under 65% (cash performance payment)
HubSpotresolved conversation$0.50Published listVendor rule. Only a customer's handoff request stops it.72 hours after the customer's last messageSourced
- Unitresolved conversation
- Counts whenNot published
- Who decidesVendor rule. Only a customer's handoff request stops it.
- Final72 hours after the customer's last message
- CorrectionNo. Later messages, transfers or feedback never change it.
- ConsequenceNot published
- Exact definition
- “The conversation includes at least one reply from the customer agent that shares a content source or performed an action, and there is no qualifying handoff to a human agent within 72 hours of the last visitor response.”
- Authority
- Vendor rule. Only a customer's handoff request stops it.
- Final
- 72 hours after the customer's last message
- Correction rule
- No. Later messages, transfers or feedback never change it.
- Guarantee or remedy
- Not published
Lorikeetresolution$0.99Published listThe buyer. Lorikeet says the customer "holds the veto."Not publishedSourced
- Unitresolution
- Counts whenNot published
- Who decidesThe buyer. Lorikeet says the customer "holds the veto."
- FinalNot published
- CorrectionNot published
- ConsequenceNot published
- Exact definition
- “the customer decides what counts as resolved”
- Authority
- The buyer. Lorikeet says the customer "holds the veto."
- Final
- Not published
- Correction rule
- Not published
- Guarantee or remedy
- Not published
Salesforceresolution$2.00Published listvendor ruleNot publishedSourced
- Unitresolution
- Counts whenNot published
- Who decidesNot published
- FinalNot published
- CorrectionNot published
- ConsequenceNot published
- Exact definition
- “against a published definition”
- Authority
- vendor rule
- Final
- Not published
- Correction rule
- Not published
- Guarantee or remedy
- Not published
- Sources
- Source 1
Zendeskautomated resolutionNot publishedThe vendor's language model reads the conversation.2 to 72 hours by channel; voice at hangupSourced
- Unitautomated resolution
- Counts whenNot published
- Who decidesThe vendor's language model reads the conversation.
- Final2 to 72 hours by channel; voice at hangup
- CorrectionDeleting the ticket does not give it back.
- ConsequenceNot published
- Exact definition
- “Paying per automated resolution means you pay only for customer requests that were successfully resolved by an AI agent, without any escalation to a human agent.”
- Authority
- The vendor's language model reads the conversation.
- Final
- 2 to 72 hours by channel; voice at hangup
- Correction rule
- Deleting the ticket does not give it back.
- Guarantee or remedy
- Not published