Spoolis

Outcome Index

Support resolution

A customer request completed without human escalation.

Published list range across 4 entries: $0.50 to $2.00, median $0.99

VendorOutcomePriceWho decidesWaiting windowSource
Fin (formerly Intercom)resolution$0.99Published listVendor rule. Silence counts.24 hours after the last answerSourced
  1. UnitA conversation
  2. Counts whenThe customer confirms, or says nothing more
  3. Who decidesVendor rule. Silence counts.
  4. Final when24 hours after the last answer
  5. Can change laterYes. Deducted if the customer comes back, even a billing period later.
  6. Price$0.99
  7. GuaranteeUp to $1M back within 90 days for new customers; $1M if the resolution rate stays under 65%
  8. Sources7 public sources
  9. StatusSourced
  10. Consequence$0.99, or a later deduction
Exact definition
“the customer either confirms the answer was satisfactory (confirmed resolution), or exits the conversation without requesting further assistance (assumed resolution)”
Authority
Vendor rule. Silence counts.
Final
24 hours after the last answer
Correction rule
Yes. Deducted if the customer comes back, even a billing period later.
Guarantee or remedy
Up to $1M back within 90 days for new customers (refund); $1M if the resolution rate stays under 65% (cash performance payment)
View full definition →Is this your company? Correct or verify this definition →
Gorgiasautomated interactionNot publishedVendor rule: no human agent involvement within 72 hours.72 hours after the interaction with no human agent involvedSourced
  1. Unitautomated interaction
  2. Counts whenNot published
  3. Who decidesVendor rule: no human agent involvement within 72 hours.
  4. Final when72 hours after the interaction with no human agent involved
  5. Can change laterNot found in reviewed sources.
  6. PriceNot published
  7. Sources2 public sources
  8. StatusSourced
Exact definition
“An interaction is considered automated if the customer does not require the involvement of a human agent within 72 hours of the interaction.”
Authority
Vendor rule: no human agent involvement within 72 hours.
Final
72 hours after the interaction with no human agent involved
Correction rule
Not found in reviewed sources.
Guarantee or remedy
Not published
View full definition →Is this your company? Correct or verify this definition →
HubSpotresolved conversation$0.50Published listVendor rule. Only a customer's handoff request stops it.72 hours after the customer's last messageSourced
  1. Unitresolved conversation
  2. Counts whenNot published
  3. Who decidesVendor rule. Only a customer's handoff request stops it.
  4. Final when72 hours after the customer's last message
  5. Can change laterNo. Later messages, transfers or feedback never change it.
  6. Price$0.50
  7. Sources2 public sources
  8. StatusSourced
Exact definition
“The conversation includes at least one reply from the customer agent that shares a content source or performed an action, and there is no qualifying handoff to a human agent within 72 hours of the last visitor response.”
Authority
Vendor rule. Only a customer's handoff request stops it.
Final
72 hours after the customer's last message
Correction rule
No. Later messages, transfers or feedback never change it.
Guarantee or remedy
Not published
View full definition →Is this your company? Correct or verify this definition →
Lorikeetresolution$0.99Published listThe buyer. Lorikeet says the customer "holds the veto."Not publishedSourced
  1. Unitresolution
  2. Counts whenNot published
  3. Who decidesThe buyer. Lorikeet says the customer "holds the veto."
  4. Final whenNot published
  5. Can change laterNot published
  6. Price$0.99
  7. Sources2 public sources
  8. StatusSourced
Exact definition
“the customer decides what counts as resolved”
Authority
The buyer. Lorikeet says the customer "holds the veto."
Final
Not published
Correction rule
Not published
Guarantee or remedy
Not published
View full definition →Is this your company? Correct or verify this definition →
Salesforceresolution$2.00Published listVendor ruleNot publishedNeeds review
  1. Unitresolution
  2. Counts whenNot published
  3. Who decidesVendor rule
  4. Final whenNot published
  5. Can change laterNot published
  6. Price$2.00
  7. Sources1 public source
  8. StatusNeeds review
Exact definition
“against a published definition”
Authority
Vendor rule
Final
Not published
Correction rule
Not published
Guarantee or remedy
Not published
Sources
Source 1
View full definition →Is this your company? Correct or verify this definition →
Zendeskautomated resolutionNot publishedThe vendor's language model reads the conversation.2 to 72 hours by channel; voice at hangupSourced
  1. Unitautomated resolution
  2. Counts whenNot published
  3. Who decidesThe vendor's language model reads the conversation.
  4. Final when2 to 72 hours by channel; voice at hangup
  5. Can change laterDeleting the ticket does not give it back.
  6. PriceNot published
  7. Sources5 public sources
  8. StatusSourced
Exact definition
“Paying per automated resolution means you pay only for customer requests that were successfully resolved by an AI agent, without any escalation to a human agent.”
Authority
The vendor's language model reads the conversation.
Final
2 to 72 hours by channel; voice at hangup
Correction rule
Deleting the ticket does not give it back.
Guarantee or remedy
Not published
View full definition →Is this your company? Correct or verify this definition →

← Back to Outcome Index

Support resolution | Outcome Index | Spoolis