Published outcome data
Published outcome definitions
A dated, sourced registry of published outcome definitions, states, prices, review windows, and correction rules.
View as MarkdownOutcome Index is the front door to definitions, prices, authority, finality, corrections and guarantees.
Who decides whether the outcome happened?
A vendor rule says what counts in the vendor's own terms. Vendor verification means the vendor runs an additional check. A buyer-defined rule lets the customer set the test. An external authority, such as an issuer or program triage team, makes the decision outside the vendor.
Comparing AI support vendors? See how AI support vendors count a resolution.
Vendor verification
| Vendor and outcome | Class | Unit | Price | Authority | Policy details | Source | Last verified |
|---|---|---|---|---|---|---|---|
| Horizon3 NodeZero finding retestNeeds review | Vulnerability finding | asset | Not publishedInferredprice per asset, not per outcome | Vendor verification | Source | ||
| PostHog self-driving pull requestNeeds review | Code change | pull request | $15.00Published listFirst 3 pull requests each month free; open beta, pricing subject to change | Vendor verification | Window: soak window Correction rule: refunded if it "wasn't worth paying for" Refund and credit policy: refunded if it "wasn't worth paying for" | Source | |
| Zendesk AI agents automated resolution | Support resolution | automated resolution | Not publishedNo public rate found | Vendor verification | Source | ||
| Zendesk AI agents assisted escalation | Support handoff | assisted escalation | Not published | Vendor verification | Source | ||
| Zendesk AI agents contained resolution | Support resolution | contained resolution | Not published | Vendor verification | Window: email: 72 hours after the last email; messaging: 2 hours after the last message by default, adjustable up to 72 hours; voice: at hangup | Source | |
| Zendesk AI agents verified resolution | Support resolution | verified resolution | Not published | Vendor verification | Window: email: 72 hours after the last email; messaging: 2 hours after the last message by default, adjustable up to 72 hours; voice: at hangup | Source |