Published outcome data
Published outcome definitions
A dated, sourced registry of published outcome definitions, states, prices, review windows, and correction rules.
View as MarkdownOutcome Index is the front door to definitions, prices, authority, finality, corrections and guarantees.
Who decides whether the outcome happened?
A vendor rule says what counts in the vendor's own terms. Vendor verification means the vendor runs an additional check. A buyer-defined rule lets the customer set the test. An external authority, such as an issuer or program triage team, makes the decision outside the vendor.
Comparing AI support vendors? See how AI support vendors count a resolution.
Vendor rule
| Vendor and outcome | Class | Unit | Price | Authority | Policy details | Source | Last verified |
|---|---|---|---|---|---|---|---|
| Fin resolution | Support resolution | resolution | $0.99Published list | Vendor rule | Window: 24 hours Correction rule: deducted if the customer returns to the same conversation, even across billing periods Finality and reopen policy: If a conversation is considered resolved (confirmed or assumed), but the customer later returns to the same conversation seeking further assistance (even across billing periods) that resolution will be deducted and not charged. | Source | |
| Fin procedure handoff | Support handoff | procedure handoff | $0.99Published list | Vendor rule | Source | ||
| Fin disqualification | Lead qualification | disqualification | $0.99Published list | Vendor rule | Source | ||
| Gorgias AI Agent automated interaction | Support resolution | automated interaction | Not publishedPay only when it resolves a conversation; no public rate | Vendor rule | Source | ||
| HubSpot Customer Agent resolved conversation | Support resolution | resolved conversation | $0.50Published list50 HubSpot Credits, effective 2026-04-14 | Vendor rule | Window: 72 hours after the last visitor response | Source | |
| HubSpot Prospecting Agent lead recommended for outreach | Lead qualification | lead recommended for outreach | $1.00Published list | Vendor rule | Source | ||
| Salesforce Help Agent resolutionNeeds review | Support resolution | resolution | $2.00Published listHelp Agent Resolutions, $2 | Vendor rule | Source |